Shipping policy
Made-to-Order Processing
Each Dust & Iron Apparel hoodie is ordered specifically for the customer. Please allow approximately 2–5 business days for your order to be processed before shipment.
Processing time is separate from shipping time and begins after your order and payment have been successfully confirmed.
You will receive:
- An order-confirmation email after placing your order
- A shipping-confirmation email containing tracking information once your order leaves the facility
Estimated Delivery Times
Once processing is complete, estimated delivery times are:
- Canada: 9–14 business days
- United States: 9–14 business days
- International: 10–20 business days
These are estimates rather than guaranteed delivery dates. Weekends, statutory holidays and order-processing time are not included.
Shipping Costs
Shipping charges are calculated at checkout based on the destination, package and available shipping service.
We may occasionally offer free-shipping promotions. Any qualifying order amount, destination restrictions or promotion dates will be clearly displayed on our website.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow 24–48 hours for the carrier to activate and update the tracking information. In some cases, tracking may not update until the package reaches the next carrier facility.
Potential Delays
Because our products are made to order, additional processing or shipping time may occur during:
- New product launches and high-volume sales
- Holidays
- Severe weather
- Carrier interruptions
- Customs processing
- Events outside our reasonable control
Dust & Iron Apparel is not responsible for delays caused by the shipping carrier or customs authorities. However, we are happy to help customers review available tracking information and determine the appropriate next step.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully confirm the recipient’s name, street address, unit number, city, province or state, postal code and country before placing an order.
If you notice a mistake, contact us immediately at dustandironapparel@gmail.com. We cannot guarantee that an address can be changed once processing has begun.
Dust & Iron Apparel is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if a package is returned to us and must be shipped again.
Lost Packages
If tracking has not updated for an extended period or your package appears to be lost while in transit, please contact us at dustandironapparel@gmail.com. We will review the tracking information and, where appropriate, assist with opening an investigation through the shipping carrier.
Carrier investigations and resolutions may take additional time.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Check all entrances, mailboxes and safe delivery locations.
- Ask other members of your household.
- Check with neighbors or building management.
- Allow one additional business day, as some carriers mark packages as delivered shortly before arrival.
- Contact the carrier using your tracking number.
Dust & Iron Apparel is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided. We will still provide reasonable assistance with carrier information or claim instructions where available.
Customs, Duties and Import Charges
International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.
These charges are not included in the product price or shipping cost unless expressly stated at checkout. The customer is responsible for paying all applicable import charges.
Dust & Iron Apparel cannot control or predict customs processing times or fees.
Refused and Unclaimed Packages
Customers are responsible for accepting delivery and retrieving packages held by the carrier.
Shipping charges, customs fees and return-to-sender expenses associated with refused or unclaimed packages may be deducted from any refund that is legally required or otherwise approved.
Questions About Shipping
We’re happy to help with questions or concerns about shipping, tracking or delivery. Please contact us at dustandironapparel@gmail.com and include your name and order number so we can assist you efficiently.
Your Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection legislation. Alberta provides specific cancellation rights if an online seller fails to make required disclosures or if goods are not delivered within the legally prescribed timeframe. Alberta Consumer Bill of Rights