Refund policy

Each Dust & Iron Apparel hoodie is ordered specifically for the customer. Because of this, all sales are considered final unless the product arrives defective, damaged, or different from what was ordered.

Eligible issues

We will review requests involving:

A manufacturing defect
Damage present when the order was delivered
An incorrect product, design, color or size sent by Dust & Iron Apparel
Missing items from an order

Change-of-mind returns

We do not accept returns, exchanges or refunds for:

Ordering the wrong size
Selecting the wrong color or design
Changing your mind after purchasing
Preference regarding fit or style
Minor color differences caused by screens, lighting or garment-washing variations
Normal wear and tear
Damage caused by improper washing, misuse or failure to follow care instructions

Customers are responsible for carefully reviewing the product description, color selection, order details and size chart before completing their purchase.

Reporting a problem

Your name and order number
A description of the issue
Clear photographs of the entire product
Close-up photographs showing the defect or incorrect item
A photograph of the product label and packaging, if requested

Please do not return an item before receiving return authorization from us. Unauthorized returns may not be accepted.

Approved claims

If your claim is approved, we will provide an appropriate resolution, which may include:

A replacement at no additional cost
A refund to the original payment method
Another resolution agreed upon by both parties

If we require the item to be returned because of an approved defect or fulfilment error, Dust & Iron Apparel will provide return instructions and cover reasonable return-shipping costs.

Refunds may take 5–10 business days to appear after processing, depending on your bank or payment provider.

Final-sale acknowledgement

By completing a purchase, you confirm that you have reviewed your selected product, design, color, size and shipping information. Placing an item in the cart does not reserve it, and orders cannot be changed or cancelled once production or fulfilment has begun.

Legal rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection legislation.

Questions

We're happy to help with any questions or concerns before you place your order. If you need assistance choosing a size, reviewing product details, or believe you have received a defective item, please contact us at dustandironapparel@gmail.com.

We encourage customers to reach out before purchasing so they can feel confident they're selecting the right product, color, and size. We'll do our best to provide helpful information, but the final selection remains the customers responsibility.

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Refund policy